Cloud Password-Self-Service Tweetable Supporting Remote Workers During the Covid-19 Pandemic March 24, 2020 / September 2, 2025 by Lee Painter Every day, people and businesses rely on our services to keep the workforce productive. But in times like these, it’s even more critical for us to keep things running smoothly – and we’re working hard to do that. We understand that organisations need to keep business as usual while the entire workforce adjusts to working […] Read more »
HIPAA Passwords Tweetable The Easy Way to HIPAA Compliant Password Security March 5, 2020 / September 2, 2025 by Lee Painter When a data breach occurs, the loss of personally identifiable information can be very costly not only as an inconvenience but can lead to identity theft with greater ramifications. In the healthcare sector such as hospitals, doctor surgeries, the consequences can be even graver considering the sensitive nature of the data. In general, the healthcare […] Read more »
helpdesk Password-Self-Service Service desk Tweetable Eliminate Password Reset Tickets to Increase Profits February 11, 2020 / September 2, 2025 by Lee Painter Password reset accounts for the highest number of tickets helpdesk staff deal with; managed service providers (MSP) live and die by how well they can manage these tickets. Whether it’s for an application, system account, or the account has been locked, customers repeatedly require their password to be reset or unlocked. As a business scales […] Read more »
Uncategorised Managed Security in our Java SSH APIs February 5, 2020 / September 2, 2025 by Lee Painter The latest Maverick Legacy 1.7.27 releases include a new concept called Managed Security. This update introduces several changes under the hood to ensure that usage of the APIs maintains the highest possible security whenever possible. We introduced a set of security levels to classify the algorithms we support. As a developer, you can now fix […] Read more » Java SSH
Uncategorised What impact will OpenSSH disabling SSH-RSA signatures have on Maverick Java SSH API February 5, 2020 / September 2, 2025 by Lee Painter With the release of OpenSSH 8.2 last week, the project announced that they would disable ssh-rsa signatures in a future version. I thought it would be paramount to update our API users on what this means in practice and how it will impact your implementations. Why are SSH-RSA signatures being disabled? OpenSSH has decided to […] Read more »
Automation Tweetable Get More Done with Automations December 18, 2019 / September 2, 2025 by Lee Painter Businesses of all sizes continually seek ways to increase efficiency and profitability in all areas of their organisation — everything from general operations to cybersecurity. Automation provides a means to deliver on that requirements by integrating into processes and performing tasks consistently. What is automation Automation enables a business to carry out tasks which would […] Read more »
Uncategorised Java SSH and the new OpenSSH Private Key Format October 4, 2019 / September 2, 2025 by Lee Painter With the release of OpenSSH 7.8, the default private key format for private keys generated from ssh-keygen has changed from OpenSSL-compatible PEM files to a custom key format created by the OpenSSH developers. At the time of writing, most open-source Java SSH APIs will need the keys to convert back to the old format before […] Read more »
Tweetable Uncategorized IT Support in Higher Education September 4, 2019 / September 2, 2025 by Lee Painter Introduction Your aim is to deliver best-in-class support to all stakeholders, from students to faculty but with dwindling IT budgets and strained resources the service desk needs to consider technology without the enterprise-level price tag. With tech-savvy stakeholders managing and providing IT support has become more of challenge – on one hand, you need to […] Read more »
Service desk Tweetable Build a Best-in-Class Service Desk May 15, 2019 / September 2, 2025 by Lee Painter Increase operational efficiency of your service desk with these six principles and take your service provider business to the next level For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and the degree to which those services are delivered efficiently and profitably. In […] Read more »
Office 365 Password-Self-Service Tweetable Office 365 SSPR vs Dedicated SSPR Solutions May 1, 2019 / September 2, 2025 by Lee Painter With so many IT functions moving to the cloud, one of the areas IT admins are now looking into is self-service password reset (SSPR) and wondering what Office 365 self-service password reset is, how they can leverage it and what the potential benefits and drawbacks are for their business. In this article, we look at […] Read more »
