Documentation

Server Management

User Accounts
Roles
Authorized Keys
Event Logs
Email Messages
HTML templates
Session Management
Authentication Modules
Authentication Policies
SMTP Configuration

User Interface

Branding
User Interface Themes

Performing a Password Reset

Back on the main portal, the end-user can now test a password reset by clicking on Forgot your Password?

Enter the Username and click Start.

As this particular user had set up all 3 authentication modules, they now get to choose from all of these 3. The user selects Use a LogonBox Authenticator device and clicks Continue.

The user can opt to select Automatically use the selected Authentication next time I log in if they want to use this method by default on subsequent authentications.

The server now sends a push request to the mobile app and waits for the user to approve the authentication.

As we had configured this Authentication Policy to require 2 factors, the user is now returned to the Additional Verification page to select another module.

This time the user selects SMS.

The user enters the OTP that was sent to their mobile and clicks continue.

The user has completed authentication and can now reset their password.

Enter a new password and confirm this and click Set Password.

The user’s password has now been reset and can now either log in to the Password Express portal, or just close their web browser and carry on with their day.

Performing an Account Unlock

The flow for an account unlock is exactly the same as for Password Reset above, except after authenticating, the Password Express service simply unlocks the user’s AD account.